Post Classifieds
University of Bridgeport Textbooks > Communication and Conflict Resolution Skills

Communication and Conflict Resolution Skills 2th edition

ISBN:0757578756

ISBN13:9780757578755

Publisher:Kendall Hunt Publishing Company

Authors:Neil H. Katz, John W. Lawyer, Marcia Sweedler

Renting Options Buying Options

Own it? Sell it back

Communication and Conflict Resolution Skills Description

eBook Version 

You will receive access to this electronic text via email after using the shopping cart above to complete your purchase. 


Turn stressful, difficult situations into
experiences of openness and clarity.


Communication & Conflict Resolution Skills provides practical applications for improving communication and personal or professional leadership effectiveness. Instructors and trainers can use this book as a reference, and as a workbook to supplement workshops and learning experiences in communication and conflict management.

This book presents practical knowledge and skills in a series of small, understandable units that the reader can practice, master, and use as building blocks to enhance interpersonal and group success. Topics include:

  • Information Sharing ― learn to identify personal outcomes in communication and the outcomes of others. Establish and maintain rapport, and use language effectively to ensure that the message is accurate and clear.
  • Reflective Listening ― develop the ability to clearly hear what another is communicating and understand what is being said at both the content and feeling level.
  • Problem Solving ― formulate accurate problem statements, clarify problems, and facilitate the problem solving of others. The skills of transferral and referral are also covered.
  • Assertion ― communicate thoughts, feelings, and concerns directly in a way that does not damage self-esteem or endanger the relationship.
  • Conflict Resolution ― develop skills of conflict awareness, styles recognition, diagnosis, conflict resolution, and problem solving. Learn two processes of managing and resolving conflicts, one for managing conflicts around human needs and another model addressing conflicts of resources and/or values.


Chapter overviews, exercises, and chapter summaries are included to promote understanding and skill development.

This second edition now incorporates current research articles and reference links in every chapter so the reader can go beyond the material presented in the text for a more global perspective on communication and conflict resolution skills.

Log In

or Create an account

Employers & Housing Providers

Employers can list job opportunities for students

Post a Job

Housing Providers can list available housing

Post Housing

Log In

Forgot your password?

Your new password has been sent to your email!

Logout Successful!

Please Select Your College/University:

You just missed it! This listing has been filled.

Post your own housing listing on Uloop and have students reach out to you!

Upload An Image

Please select an image to upload
Note: must be in .png, .gif or .jpg format
OR
Provide URL where image can be downloaded
Note: must be in .png, .gif or .jpg format