Universal Banker

Company

Description

This position is the Customer Ambassador for Guilford Savings Bank (GSB) with the overall purpose of providing superior customer service, quality, and efficiency to customers who prefer face-to-face interaction with the Bank to expand and strengthen customer relationships. This position will have a thorough understanding of the customer's transaction requirements and be able to effectively communicate all available options to them. They will educate customers about GSB sales and service delivery options including all digital channels, debit card reward programs, and refer the appropriate products and services matching the customer needs. This position will also refer customers to the appropriate source or channel to address their need. They will also be responsible for the processing the regular transactions, such as receiving and paying out money, and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly and accurate manner. Follows Bank policy and regulations regarding Bank Security Act (BSA), Currency Transaction Reporting (CTR), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and any others impacting front-line customer transactions.